FAQ's - Online Payments

What is 'Placetopay'?

'Placetopay' is the electronic payment platform that you will be directed to when making a credit card payment for your NOOK goods.

How can I pay?

You can pay by ATH Movil, VISA, Mastercard or select Cash/Check on delivery to pay when the goods are collected.

Is it safe to enter my card details on this website?

Our payment platform meets the highest standards required by the international PCI DSS standard for security in credit, debit and prepaid card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; this way, you can feel safe when entering your card information. During the payment process, the browser displays the name of the authenticated organization, the authority that certifies it and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction on 'Placetopay'. 'Placetopay' also has constant monitoring of McAfee Secure and the signing of electronic messages with Certicámara.

Can I make the payment any day and at any time?

Yes, you can shop and process your purchases at nookbvi.com 7 days a week, 24 hours a day.

Can I change the payment method?

If you haven't finalized your payment yet, you can go back to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method.

Does paying electronically incur any additional costs for me as a buyer?

No, electronic payments made through 'Placetopay' does not generate additional costs for the buyer.

What should I do if my transaction was not completed?

In the first instance you must check if a payment confirmation email arrived in your email account (the one registered at the time of making the payment), in case you have not received it, you must contact nook@nookbvi.com to confirm the status of the transaction.  In case your transaction has declined, you must check if the account information is valid, is enabled for non-face-to-face purchases and if you have space or available balance. If after this you continue with the decline you should contact nook@nookbvi.com.

What should I do if I did not receive proof of payment?

For each transaction approved through 'Placetopay', you will receive proof of payment with the purchase reference at the email address you provided at checkout.  If you do not receive it, you can email nook@nookbvi.com or call 284 340 3164, to request the forwarding of the voucher to the same email address registered at the time of payment.

I didn't get the product I bought, what do I do?

You should check if the transaction was successful at your card issuer. If item is being shipped, NOOK will verify delivery times at the time of purchase.

Is it safe to enter my ID to continue with the payment process?

Yes. It is important that the document is validated within the payment process, in order to correctly identify the cardholder's data, 'Placetopay' uses this information so that the financial institution recognizes its correct origin and is secure. At no time will this information be disclosed, as it is used for transactional security purposes and to prevent fraud.